Question 1

What is NFC and how does it work?

Accepted Answer

NFC lets a compatible phone read a nearby tag. Tapping the card or stand opens the link stored on its NFC chip; the printed QR code offers another way to open the same destination.

Question 2

Why include both NFC and a QR code?

Accepted Answer

NFC provides a tap option on compatible phones. The printed QR code provides a scan option, including when NFC is unavailable or disabled.

Question 3

Do customers need to download an app to use NFC?

Accepted Answer

No. A compatible phone can open the stored link through its built-in NFC reader or camera.

Question 4

Which phones are compatible with NFC?

Accepted Answer

Compatibility varies by phone model and settings. Apple documents background NFC tag reading for supported iPhone models, while Android support varies by manufacturer. The QR code is available as an alternative.

Question 5

What should I try if NFC is not working on an iPhone?

Accepted Answer

Use an iPhone XS or newer for background NFC tag reading, wake and unlock the phone, then hold the top of the iPhone close to the NFC area. Remove a thick or metal case and try again. The printed QR code remains available as an alternative.

Question 6

Do I need an app, subscription, internet, or Google account?

Accepted Answer

Customers use a compatible phone's built-in NFC reader or camera rather than a separate tap-or-scan app. An internet connection is required to open the Google review page, and Google may require the reviewer to sign in before posting. Contact support before ordering with questions about software, subscriptions, or ongoing costs associated with an order.

Question 7

What products do you offer?

Accepted Answer

The primary ready-to-go products are a portable NFC Google Review Card and a countertop NFC Google Review Stand. Custom branded products are available as a premium option. Current prices and availability appear on each product page from the live store.

Question 8

Where can I see current prices and availability?

Accepted Answer

Visit the Cards & Stands page or an individual product page. Product prices and availability are loaded from the live Shopify catalog.

Question 9

Can you connect the product to my Google Business Profile?

Accepted Answer

Yes. On supported product pages, choose the optional programming feature and select your Google Business before adding the item to your cart. The selected business information is attached to the order request.

Question 10

Should I choose a card or stand?

Accepted Answer

Choose the card for mobile service calls and customer handoffs. Choose the stand for a fixed counter, register, or reception desk.

Question 11

How much do the card and stand cost?

Accepted Answer

The current verified prices and availability are loaded directly from the store below and on each product page.

Question 12

What is included in a Custom Branded Tap Review Stand?

Accepted Answer

The custom order flow lets you provide business information, branding preferences, colors, and logo assets. Review the current options and pricing in the custom branding flow.

Question 13

How does the custom design process work?

Accepted Answer

Use the guided custom branding flow to enter business information, share style preferences, upload assets, and choose the available design path.

Question 14

How long does a custom order take?

Accepted Answer

Timing depends on design approval, production, and delivery. Contact support before ordering if you have a deadline.

Question 15

Can I request changes to my custom design?

Accepted Answer

Use the options shown in the custom order flow or contact support with questions about a design request.

Question 16

How do I place an order?

Accepted Answer

You can browse our shop and add products directly to your cart for standard items. For Custom Branded products, click 'Design Your Own' to go through our guided customization flow. Once you complete checkout through our secure Shopify integration, you'll receive order confirmation via email.

Question 17

What payment methods do you accept?

Accepted Answer

Available payment methods are shown during Shopify checkout and can vary by device or location.

Question 18

How long does shipping take?

Accepted Answer

Delivery timing depends on the product, destination, and checkout option. Review the shipping information shown during checkout or contact support before ordering if you have a deadline.

Question 19

Do you offer bundle or bulk pricing?

Accepted Answer

Yes. The bundle sale takes 15% off 2 units, 25% off 3 or more, and 50% off 12 or more. The discount is applied automatically at checkout, and cards and stands can be mixed in the same order. For larger quantities, contact us with the product and quantity you need.

Question 20

How do I set up my NFC review card or stand?

Accepted Answer

On supported product pages, use the optional Google Business finder before adding the item to your cart. This sends the selected business and review link with your order request.

Question 21

Can I change the review link after purchase?

Accepted Answer

Contact support with the product and link details so the team can confirm available options.

Question 22

Where should I place my review stand for best results?

Accepted Answer

Place a stand where customers finish an interaction, such as a checkout counter or reception desk. A portable card can be shared after an appointment or service call.

Question 23

How durable are the products?

Accepted Answer

The NFC tag is passive and does not need charging. See the product page for the currently listed materials and product details.

Question 24

What is your return policy?

Accepted Answer

We offer a 30-day return policy for unused items in original condition. Custom-designed products that have been printed are non-refundable, but we'll work with you to ensure satisfaction before production. See our full Refund Policy for details.

Question 25

What if my product arrives damaged?

Accepted Answer

Contact support promptly with your order details and photos so the team can review the issue under the store's current refund policy.

Question 26

How do I contact customer support?

Accepted Answer

You can reach us via email at support@optechsol.llc, by phone at +1 408-617-8579, or through our Contact page.

Question 27

Where can I read the return terms?

Accepted Answer

Read the Refund Policy for the current eligibility, timing, exclusions, and return process.

Frequently Asked Questions

Current product and setup facts

How the products work

Products and ordering

Custom Branded Products

Ordering & Shipping

Setup & Usage

Returns & Support

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