Refund & Returns Policy

Overview

At On Point Tech Solutions, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. Please review our refund and returns policy below.

Refund Eligibility

• Requests must be made within 30 days of receiving your order
• Items must be unused and in original condition
• Custom-designed cards may be subject to a restocking fee
• Proof of purchase is required for all returns

Non-Refundable Items

• Custom-designed products that have already been printed
• Digital design files or proofs
• Items damaged due to misuse or improper handling

How to Request a Refund

1. Contact our support team via email or phone
2. Provide your order number and reason for the return
3. Wait for approval and return instructions
4. Ship the item(s) to our return address
5. Refund will be processed within 5-7 business days after we receive the item

Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately. We will provide a full refund or replacement at no additional cost. Please include photos of the damage when contacting support.